Customer experience is one of the hottest topics right now, in corporate boardrooms and companies as a whole. As products and services become increasingly similar, customer experience remains the most important success factor a company has. It is the way to higher margins and more fans. To succeed we need to have a more emotional, more human and more experiential approach to business. I will give you some awakening inspiration of how to do it.
My mission is to make companies aware of the value they can create through experiences - in everything they do and say. If more companies become empathetic and experience-oriented, our world will be significantly better, and the companies more profitable. It’s the the simplest of strategies - but harder to implement. And that's where I come in as a speaker...
inspiring examples and methods
In my speeches, I mix important trends with inspiring examples and concrete methods. You will come away from the lecture filled with insights and concrete ideas for how you can create stronger experiences for your environment - whether it is digital or physical. You will also understand that it is easier than you think. The philosophy and methods are described in the book “Jakten på känslan” - the art of creating meaningful experiences, which I have written together with Niels Kjærgaard-Jensen.
“Arvid is great international presenter. He knows how to bring people really into attention while touching their hearts of stunning examples of real customer experiences.
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“I was really touched and impressed how you got across your message...thank you for this very professional humorous and heartfelt presentation!”
headlines of lectures that I give:
"The art of creating meaningful experiences"
The basics of the experience economy and emotional communication
10 rules for companies that want to succeed with creating memorable customer experiences
Inspiring examples from those who have already succeeded
"Building the brand from the inside out"
How to cultivate strong ambassadors through enhanced employee experience
Boosting the business with better communication and customer experiences
Stronger teams with the customer in focus
"How to enhance customer experience in a digitalized world"
How to create high touch digital CX that deepens the relationship
Service and speed vs. memorable experiences. How to combine?
How to create personal, empathetic, authentic, and interactive experiences in a global and automated world?
"CRASH COURSE in experience design and emotional CX"
How to succeed in the experience economy
Creative methods and inspiration for experience design
Design process for holistic experiences (Experience platform)
"Experience is everything!"
Find an experience value that is greater than the products and services you offer
Finding your key for higher margins
How to involve and inspire the entire organization in customer experience
I also tailor topics and arrangements within the areas of Customer Experience, CX, Empathy, Communication, Employer Branding, Engagement, Motivation, Business Development, Creativity, Service, Sales and Marketing. Contact me for an inspiring lecture!
“Arvids’ lecture was an experience in itself! Inspiring, engaging and perfectly tailored to our audience. ”
